Privacy Policy
This Privacy Policy applies to the Thornbury Family Dental website. At Thornbury Family Dental, we are committed to protecting your privacy as an online visitor to our website. The Thornbury Family Dental website is provided for information and educational purposes and may contain links to other sites. Once you enter another website (whether through an advertisement, service, or content link), be aware that Thornbury Family Dental is not responsible for the privacy practices of such other sites. We encourage you to look for and review the privacy statements of each and every website that you visit.
We believe that transparency is the key to any healthy relationship. At Thornbury Family Dental, we’re all about healthy. We appreciate that you are trusting us with information that is important to you, and we want to be transparent about how we use it. Here we describe the privacy practices for our website and you will learn about the data we collect, how we use it, the controls we give you over your information, and the measures we take to keep it safe.
Information We Collect and How We Use Information
We collect the following personal information from you on the Thornbury Family Dental website forms.
- First and Last name
- Email address
- Phone number
By entering this information, you are providing personal information that will be used by Thornbury Family Dental for the sole purpose of scheduling your appointment or returning your contact request.
If you choose to enroll as a subscriber of our website or subscribe to our blog, you will receive recurring practice newsletters, announcements and occasional promotional information via email. These emails will be of a general nature and will in no way disclose your unique health characteristics. At the time you subscribe or any time thereafter, you can choose to opt-out of receiving these emails from us.
To subscribe to our website, we need certain contact information, such as your name and email address. We may also store any provided demographic information (such as gender, birth date and address), but it is not required. You can unsubscribe from the newsletters by simply clicking on the “unsubscribe” link at the bottom of our emails; you will be immediately unsubscribed.
Passive Information We Collect
Like many other websites, we also automatically collect and log other non-identifying information when you interact with the Thornbury Family Dental website:
Device data. We collect data from the device and application you use to access the Thornbury Family Dental website, such as your Internet protocol (IP) addresses, operating system, device type, browser type and timestamps.
Usage data. We collect usage data that may include which Thornbury Family Dental webpages you visit, what you click on, when you performed those actions, and so on. Emails sent by Thornbury Family Dental collect information about who opened those emails and clicked on links in them. We do this to measure the performance of the Thornbury Family Dental email messaging and to monitor and improve email deliverability and open rates.
How Information Is Shared
Except as set forth in this Privacy Policy or as specifically agreed to by you, Thornbury Family Dental will not disclose any Personally Identifiable or Personal Health Information it gathers from you on our website. We will only release Personally Identifiable or Personal Health Information to third parties:
- to comply with valid legal requirements such as a law, regulation, search warrant, subpoena or court order.
- in special cases, such as a physical threat to you or others. In the event that we are legally compelled to disclose your Personally Identifiable or Personal Health Information to a third party, we will attempt to notify you unless doing so would violate the law or court order. In addition, we may disclose Personal Information as described below.
Your Rights To Access and Control Your Personal Data
You may ask us at any time for information about any personal data we hold about you, or ask us to correct or delete that information. We will complete this request within 30 days of the initial request for information being received. Please e-mail us at info@dentistthornbury.com.au to start this process. If you need further assistance regarding your rights, please contact our Data Protection Officer at info@dentistthornbury.com.au, and we will consider your request in accordance with applicable laws.
Data Retention
We keep the information we have about you and your use of the Services for as long as necessary for our legitimate business interests, for legal reasons, historical research and to prevent harm, including as described in the How We Use Information and How Information Is Shared sections.
Analytics and Advertising Services Provided by Others
- Google Analytics. In addition, our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. Further information may be obtained by visiting Google’s privacy policy.
We use this information to conduct research and analysis to better understand how visitors are using the Thornbury Family Dental website, so that we can improve our website experience. From time to time, Thornbury Family Dental or it’s operations contractors acting on their behalf, conduct online research in order to gather feedback about our site through online or email surveys.
We use this information to conduct research and analysis to better understand how visitors are using the Thornbury Family Dental website, so that we can improve our website experience. From time to time, Thornbury Family Dental or it’s operations contractors acting on their behalf, conduct online research in order to gather feedback about our site through online or email surveys.
Cookie Policy
We use cookies and other technologies to ensure that everyone who uses Thornbury Family Dental website has the best possible experience. By continuing to visit or use our services, you are agreeing to the use of cookies and similar technologies for the purposes we describe in this policy.
Most browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience, since it will no longer be personalized to you.
Our cookie table lists some of the third party cookies on our sites. Please note that the names of cookies, pixels and other technologies may change over time. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
List of examples of cookies used by Thornbury Family Dental
| Cookie Name | Purpose | Expiration | Privacy |
| Set By Or On Behalf Of | Purpose | Expiration | Privacy |
| Google Analytics | Website analytics cookie for visitor information and source. | 2 years | https://policies.google.com/privacy |
| responsivevoice.org | Used by the content network, Cloudflare, to identify trusted web traffic. | 1 year | https://www.cloudflare.com/security-policy |
| Userway | Accessibility widget remembers which accessibility features were enabled. | Persistent | https://userway.org/privacy |
| Hotjar | Video Recording and Heatmap testing tool. | 1 year | https://www.hotjar.com/privacy |
| Wistia | Embedding interactive videos on our website and measuring engagement. | 1 year | https://wistia.com/privacy/ |
| MaxCDN | Content Delivery Network. | 1 year | https://www.maxcdn.com/legal/ |
| Facebook | To enable the visitors to share the page in Facebook and stores page share count. | Persistent | https://www.facebook.com/about/privacy/ |
| YouTube | Embedding videos on our website and measuring engagement. | 1 year | https://policies.google.com/privacy |
| Formstack | Provides embedded online form functionality. | 1 year | https://www.formstack.com/privacy |
Our Policies for Children
We are committed to protecting the privacy of children. Neither Thornbury Family Dental nor any of its services are designed or intended to attract children under the age of 13.
Direct Marketing, Free offers, & opt-ins
Participation in providing your email address in return for an offer from this site is completely voluntary and the user therefore has a choice whether or not to disclose your information. You may unsubscribe at any time so that you will not receive future emails.
Thornbury Family Dental may contact you with information about different products and services and offers. If you have chosen to register for email newsletters, Thornbury Family Dental may use your email address as a mean to deliver any additional information including updates to the website, any new loyalty offers, product launches, competitions, industry events and other information of this relevance.
You may wish to opt out at any time if you no longer wish to receive commercial messages from us. You can make this request by contacting us directly.
Information Security
We work hard to keep your data safe. We use a combination of technical, administrative, and physical controls to maintain the security of your data. This includes using Transport Layer Security (“TLS”) to encrypt many of our Services. No method of transmitting or storing data is completely secure, however, if you have a security-related concern, please contact customer support at info@dentistthornbury.com.au.
Changes to This Policy
Thornbury Family Dental reserves the right to make amendments to this Privacy Policy at any time. Your continued use of the Thornbury Family Dental site will indicate acceptance of the changes. Please exit the site immediately if you do not agree to the terms of this Privacy Policy or any revised policy.
How To Contact Us
If you have questions, suggestions, or concerns about this policy, or about our use of your information, please contact us.
Thornbury Family Dental
Shop 2, 679-685 High Street
Thornbury Victoria 3071
Australia
info@dentistthornbury.com.au
(03) 9977 7858
